FAQs

Yes, we deliver nationwide across South Africa. Our delivery service covers major cities as well as most outlying areas.

We offer door to door via courier.
We offer free delivery throughout South Africa on all orders over R500. For orders under R500, the cost of delivery is R120.

Once all the products you ordered are in our warehouse (generally between 2 to 4 working days), you will receive an email confirmation. On average, deliveries take 3-5 working days after order completion. However, please note that outlying areas may experience slightly longer delivery times. You will receive a tracking number as soon as the order has been dispatched via email to monitor the progress of your delivery. These are estimated times only - we are reliant on quick turnaround times from both suppliers and courier companies.

Due to the large number of products we offer, we do not hold stock of every item. We do, however, hold stock of all our fast movers. Other items will be ordered from our suppliers. Should a situation arise where stock is not available from a supplier (out of stock or recently discontinued etc.), you will be notified and given the option of swapping this item or obtaining a credit/refund.

Payments are securely processed, and we accept debit and credit cards payments via our online store, EFT payments. For EFTs, please email the proof of payment to complete the transaction. We reserve the right to hold your order until such time as funds have cleared.

Yes, you are able to return items to us. The only items that are not returnable are items within our "Clearance Sales /Short Expiry Offers" collection, items marked as "Limited" or Act 36 products (including tick & flea / dewormers etc). You will find all info relating to our Returns and Refunds policy. 

Yes, we only sell authentic products sourced from reputable suppliers and brands to ensure customer satisfaction and prioritize quality and authenticity.